Step Into Levelup Casino and Start Climbing
A library of 5000 games and a first deposit matched with 100% up to 300 AUD + 100 FS, built for Australian players.
Levelup Casino: Online Since 2020
Our support desk runs around the clock through live chat and email, so a question about a pending verification or a stuck deposit never has to wait for office hours. Live chat suits quick checks, while email works better when you want to attach documents or keep a written trail of what was agreed.
We opened in 2020 and operate under a Curacao eGaming licence, an offshore authorisation rather than a local Australian one. The site speaks three languages, English, German and French, and English is the version most players from Australia will use day to day. Everything else about the platform is laid out in the facts table that follows.
Operator
- Licence
- Curacao eGaming
- Established
- 2020
Support
- How to reach us
- Live chatEmail
- Hours
- 24/7
| Established | 2020 |
|---|---|
| Games | 5000 |
| Payment methods | 10+ |
| Languages | 3 |
| Support | 24/7 |
| Licence | Curacao eGaming |
- Games
- 5000
- Game studios
- Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero
- Min deposit
- A$20 (A$10 with Neosurf, A$30 with crypto)
- Min withdrawal
- A$50 (A$100 for crypto)
- Payment methods
- Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin, Bank transfer
- Currencies
- AUD, EUR, USD, CAD, NZD, BTC, ETH, LTC
- Languages
- en, de, fr
- VIP program
- 2: Platinum → Diamond
What our licence means for your account
A Curacao eGaming licence obliges us to know who holds each account, which is why we ask for identity documents and proof of address before the first withdrawal is released. Sending those files early means the cashier is not held up later by a review that could have been done on day one. If something goes wrong, the licence also gives you a formal route for complaints. Start with live chat or email, where the 24/7 desk logs the issue, then escalate the written record if the answer does not settle it.
Loyalty programme and VIP levels
You can step into our VIP programme by building up 5,000 Comp Points through play or by making a single deposit of $1,000 or more. Either route lands you in the same place, so the choice comes down to whether you prefer to earn your way up gradually or move in at once.
Comp points accrue on real-money bets, and live games are left out of the count. Players who spend most of their time at live tables will therefore see slower progress than those who favour slots and other non-live titles.
The programme runs on two levels, starting at Platinum and finishing at Diamond. Both bring weekly cashback, and the cashback does not stop at one payout per week: depending on your level, extra cashback can arrive up to three times a day. At Platinum and Diamond you also get better exchange rates when you convert comp points, so the same play returns more value than it would for a standard account.
The higher tiers add a personal account manager, a named contact who handles questions about your account directly. That relationship is the clearest difference between the entry level and the top of the ladder, since it replaces general queues with someone who already knows your history.
For most members the practical question is how quickly points build. Since only real-money bets count, any play funded by bonus balance does not move you toward the threshold. Keeping an eye on your comp point balance in your account shows how far you are from the 5,000 mark, and a $1,000 deposit remains the shortcut for anyone who would rather skip the climb.
- 1Platinum
- 2Diamond
Safety and verification
Our platform runs on 256-bit SSL encryption, which scrambles everything passing between your browser or phone and our servers, including login details and card data. Payment handling follows PCI-DSS requirements, the standard set by the card industry for storing and moving cardholder information.
Game fairness rests on a certified random number generator. Independent auditors test it, so spin outcomes and card draws come from a verified process and not from anything we can adjust by hand.
Two-factor authentication adds a second step at login. Even if someone learns your password, they still need the one-time code tied to your device before they can get into your account. We'd suggest switching it on early, and choosing a password you don't use on any other site.
KYC checks are how we confirm that each account belongs to a real adult and that withdrawals reach the right person. They also support our anti-money-laundering controls, which is why the details you register with must match your documents exactly.
- Curacao eGaming
- SSL encryption (256-bit)
- PCI-DSS compliance
- Certified RNG with independent audits
- Two-factor authentication
- KYC verification before withdrawals
- Responsible gambling tools
How account verification works
We ask for verification before your first withdrawal, so it pays to finish it right after signing up instead of waiting until you have winnings to cash out. Two kinds of document are needed.
- A government-issued photo ID, such as a passport or driving licence, showing your full name and date of birth.
- A proof of address, such as a recent utility bill or bank statement, that shows the same name and the address on your account.
Upload clear, uncropped images where all four corners and every line of text can be read. Blurry scans and edited files are the usual reason a submission is sent back. Once the documents are approved, you won't normally be asked for them again unless your account details change.
What the welcome offer includes at Levelup Casino
Four deposits make up our welcome package, and each one carries its own match and spin allotment. The first deposit is matched 100% up to 300 AUD with 100 FS. The second earns 75% up to 400 AUD plus 50 FS, the third 50% up to 500 AUD plus 50 FS, and the fourth returns to 100% up to 800 AUD with 100 FS. Spreading the value this way means the bonus balance and spins arrive in four separate instalments rather than as one lump sum. Each instalment sits in the cashier as a bonus balance next to your real-money funds, so you can see both at once.
A worked example shows how wagering plays out. Take a 300 AUD bonus at 35x: that is 10,500 in total bets before the balance converts to withdrawable cash. At 40x the same bonus needs more turnover, so the multiplier within the 35x-40x range matters. Slots count in full toward that total, while table games contribute only a fraction, so a slots-led approach clears it faster.
- The wagering requirement is 35x-40x the bonus amount.
- Each bonus expires 14 days after the deposit that triggered it, so the clock starts with every instalment.
- The minimum deposit to qualify for a match is A$20.
- Slots contribute 100% of each bet toward wagering, while table games contribute less.
- The home page lists tiers of A$300, 400, 500 and 800, and the promotions page shows a higher figure of up to $2,000 per deposit with codes LVL1 to LVL4.
If you would rather play without a wagering target, you can decline the bonus before depositing. Beyond the welcome package, we run reloads, cashback, free spins and tournaments that rotate through the promotions page, and their terms appear alongside each listing.
- Deposit 1100% up to 300 AUD + 100 free spins
- Deposit 275% up to 400 AUD + 50 free spins
- Deposit 350% up to 500 AUD + 50 free spins
- Deposit 4100% up to 800 AUD + 100 free spins
How to open an account at Levelup Casino
Right, you're ready to set up your account, and the whole process takes only a few minutes from the first click to the first deposit. We've arranged it in five short stages, starting at our homepage and finishing once your documents are checked and the cashier is open for withdrawals.
Step 1 - Open the form
Press the Sign Up button on our main page and the registration form appears straight away. Nothing needs to be installed first. The form opens in the same window, so you can fill it in on a laptop or a phone with equal ease.
Step 2 - Enter your login details
The first screen asks for your email address, a password, your currency and your country. Pick AUD and Australia here. The currency is attached to the account from the start, so the right choice saves you any conversion later when money moves in or out.
Step 3 - Add your personal details
Next come your full name, date of birth, phone number and home address. Type them exactly as they appear on your passport or driving licence. We compare these entries with your documents later, and a mismatch is the most common reason a check gets delayed.
Step 4 - Confirm your email
A message with a confirmation link lands in your inbox shortly after you submit the form. Opening the link activates the account, and you can then log in. If nothing shows up within a few minutes, the spam folder is the usual place to look.
Step 5 - Deposit and verify
Once you're logged in, your first deposit goes through the cashier and triggers the welcome bonus. Verification comes next. Upload a photo ID and a proof of address, such as a recent utility bill. Doing it early means your first withdrawal isn't held up. The payment method should carry the same name as your account.
How codes work at Levelup Casino
Your welcome deposit bonuses switch on with a short code, so the offer is yours the moment you enter it correctly. The first code is LVL1, followed by LVL2, LVL3 and LVL4, one for each of your first four deposits. Each code is typed in when you make that particular deposit of A$20 or more, and the field sits right in the cashier alongside the amount.
A code and an automatic bonus behave differently. An automatic bonus is credited without any input from you, while a code only applies when it is entered at the time of payment. Because the four codes run in sequence, LVL2 comes into play on your second deposit and so on up the ladder. Entering the right one at the right step keeps the welcome offer moving from deposit to deposit. Once a code is accepted, the bonus rules attached to that deposit apply to your balance as usual. Codes for later reloads or free spins are announced to registered players through email and notifications on their account.
Welcome deposit bonuses are activated with codes LVL1, LVL2, LVL3 and LVL4 entered when making the 1st to 4th deposit of A$20 or more.
- 1Copy the code
- 2Open the cashier or the sign-up form
- 3Paste it into the promo code field and confirm
How Money Moves In and Out
Crypto payouts usually land in about an hour, which makes them the quickest route out of your account. PayID follows within 24 hours, bank transfers need one to three business days, and card withdrawals take two to five. Those clocks start once verification is complete. Your balance runs in AUD, so figures in the cashier read in the same dollars you see in the lobby.
Deposits
Our cashier carries 10 methods in total. PayID and POLi suit Australian players who prefer to pay straight from a local bank account, and Visa covers the card route. The other 7 sit across cards and e-wallets, voucher, bank transfer and crypto options.
Most methods start at A$20 per deposit. A prepaid voucher drops that to A$10, while crypto sits at A$30. We publish no upper cap on a single deposit, so the ceiling is whatever your chosen method or bank allows.
Accounts can be opened in 8 currencies: AUD, EUR, USD, CAD and NZD alongside three crypto assets. Choosing AUD means PayID, POLi and BPAY deposits arrive at face value with no conversion step on your side. If a deposit has not appeared after a short wait, check the status with your bank first, then send us the transaction reference so we can trace it.
Withdrawals
Cash-outs begin at A$50, rising to A$100 when you withdraw in crypto. Daily ceilings sit between A$4,000 and A$5,000 for PayID, card and bank transfer, and reach A$10,000 for crypto, so larger wins clear fastest through a wallet.
Before your first payout we ask for photo ID and proof of address. Uploading both soon after you register means that first request is not held up while documents are reviewed. After that, the processing times above apply to each request.
Paying out through the method you deposited with keeps the process tidy, since funds return along the route they came from. If a withdrawal still shows as pending beyond the listed window, contact us with the amount, date and method and we will check where it sits in the queue.
Cards
2 methods
Visa
MastercardBank transfer
1 method
Bank transferCrypto
3 methods
Bitcoin
Ethereum
LitecoinPrepaid & vouchers
1 method
NeosurfGame library: 5000 titles from top studios
How big is the lobby, and who supplies it? We carry 5000 games, sourced from 11 studios. Pragmatic Play, Evolution Gaming and NetEnt sit alongside 8 other studios, so the catalogue mixes high-volatility slot releases with polished live dealer tables.
The lobby is organised into Slots, Live Casino and Table Games. Slots make up the bulk of the catalogue and range from classic fruit-style reels to feature-heavy video slots with bonus buys, free spins and cascading wins. Pragmatic Play and NetEnt are the names most players recognise here, and their back catalogues cover everything from quick low-stake spins to bigger swings.
Live Casino runs on Evolution Gaming tables, where a real dealer deals the cards or spins the wheel on a video stream. Each round follows a fixed rhythm: a betting window opens, the countdown closes it, the dealer plays out the hand, and winnings settle automatically. Chat lets you talk to the dealer while the round plays out.
Table Games cover digital blackjack, roulette and baccarat variants that run on random number generators. They suit players who want to pick their own pace, since there is no dealer countdown and no seat to hold.
Demo play is available on many slots, so you can try a title's pace, bonus features and volatility before staking real money. Search and provider filters help narrow 5000 games quickly, which matters once you know the studio or game name you are after. Everything loads in a mobile browser, with games scaling to portrait and landscape screens, so the same library follows you from desktop to phone.
Mobile play at Levelup Casino
Wondering whether you can take our lobby with you? Yes, we run apps for both iOS and Android, so the account you open on a laptop follows you onto a phone or tablet without a second registration. Both versions connect to the same balance and the same game library, which means a session can start on the sofa and carry on during a train ride home. Installation follows the usual routine for each platform, and once the icon sits on your home screen the casino opens in a single tap. A stable Wi-Fi or mobile connection helps live tables stream smoothly, and slot rounds on a phone use noticeably less data than video dealers do. If you prefer to keep storage free, a device that already holds a few gigabytes of space will have no trouble with either app.
- Our iOS app installs on Apple devices and opens straight into the same lobby you see on desktop.
- The Android app does the same job for Android phones and tablets, with the account you already created.
- Deposits and withdrawals can be handled from the cashier inside the app, so a laptop is never required.
- Bonuses that are active on your account show up on the phone exactly as they do on a larger screen.
- Slots and live dealer tables load on mobile, and the live video adjusts to the size of your screen.
- Chat with our support team opens from within the app whenever a question comes up mid-session.
Responsible play and your limits
Playing here is open to adults only, and the minimum age is 18. We build our account settings so you can decide how much time and money goes into a session before it starts, and change those choices whenever your circumstances do. Tighter limits apply almost straight away, while loosening one usually involves a waiting period, which keeps a heated moment from undoing a considered decision.
- Deposit limits cap the amount you can add to your account over a day, week or month.
- Loss limits stop play once your net losses reach the figure you chose for the period.
- Session limits end a sitting after the number of minutes you set, so a quick spin does not quietly become an evening.
- A time-out closes your account for a short, fixed break while keeping your details and history intact.
- Self-exclusion locks the account for a longer stretch, and during that period we do not let you back in or send you promotions.
If gambling is causing you worry, or you simply want to talk it through, Gambling Help Online offers free, confidential support on 1800 858 858.
Where to get help: Gambling Help Online (1800 858 858). Licensed by: Curacao eGaming.
Questions about Levelup Casino
- 1
Which regulator licenses the casino?
Curacao eGaming holds the licence under which we operate. It is an offshore authorisation, so it sits outside the Australian regulatory system. Identity checks and complaint handling follow the obligations that licence sets for us, and our support desk logs every issue raised through live chat or email.
- 2
What is the minimum deposit?
A$20 is the entry amount for most methods, A$10 with Neosurf and A$30 with crypto. The same A$20 figure applies when a deposit is meant to trigger the welcome match.
- 3
Which payment methods does the cashier accept?
Ten methods are listed in the cashier, among them Visa, PayID and Neosurf. Cards, local bank options and crypto coins make up the remaining seven. Each method carries its own deposit floor, and PayID is the usual pick for quick local transfers in Australian dollars.
- 4
How quickly are withdrawals paid out?
Crypto payouts arrive in about an hour, PayID within 24 hours, bank transfers in one to three business days, and cards in two to five. Those timings start only after verification is complete, so a first withdrawal can take longer.
- 5
What is the smallest withdrawal and the daily ceiling?
A$50 is the lowest cash-out, rising to A$100 when crypto is chosen. Daily ceilings reach A$4,000 to A$5,000 through PayID, cards and bank transfer, while crypto allows up to A$10,000 per day.
- 6
Which currencies can I hold in my account?
Eight are supported: AUD, EUR, USD, and five more including NZD and several cryptocurrencies. Australian players pick AUD at sign-up, and the currency stays fixed once the account exists.
- 7
How long does a bonus stay active?
Fourteen days from the moment the qualifying deposit lands, and every instalment of the welcome package runs its own clock. Wagering sits at 35x to 40x the bonus amount, with the exact multiplier shown in the offer terms.
- 8
Is there a promo code for the welcome package?
LVL1 is the code attached to the welcome offer. The package spans four deposits, opening with 100% up to 300 AUD plus 100 FS and closing with 100% up to 800 AUD plus 100 FS on the fourth.
- 9
Do you have mobile apps?
Apps exist for both iOS and Android, giving phone and tablet access to the cashier, the game library and live chat. Account details and balances stay the same as on desktop.
- 10
What does VIP entry require?
Collecting 5,000 Comp Points or making a single deposit of $1,000 or more opens the programme. Members receive weekly cashback and extra cashback up to three times daily, with live games excluded from comp point earnings.























