Contact Levelup Casino Support - Australia 2026

We offer two channels, and both are staffed 24/7. Live chat is the fastest route and the best choice for anything time-sensitive, such as a deposit that hasn't shown up, a login problem or a quick question about bonus terms before you opt in. Email suits longer or more detailed matters, like a complaint, a document submission or a case where you'd like to attach several screenshots and keep a written record. Please use the channel that fits your situation. If you start in chat and the issue needs a deeper review, our agents will tell you and move it to email so nothing gets lost.

A well-prepared message can cut resolution time in half. Please give us the username on your account and the email address you registered with, so we can find you straight away. Describe what happened in plain terms: what you tried to do, what you expected and what you saw instead. Add screenshots of any error messages, plus the date, time and amount of the transaction in question. For payment queries, include the transaction ID or reference from your bank or wallet. If your question concerns a bonus, tell us which promo code you used and which deposit it relates to. Never send your full card number or your password.

Live chat connects you with an agent in real time, so you can expect a reply while you're still at your screen. Email takes a little longer because each message is read and reviewed properly rather than answered with a template. We aim to reply to emails as promptly as we can, and complex cases that need a check from another department may take additional time. If we need something from you, such as a document or a clearer screenshot, we'll say so in our first response. Replying to the same email thread keeps your case together and avoids restarting the clock.

Before any withdrawal, we ask every player to complete identity verification. That means uploading a valid photo ID and a proof of address, and confirming the email address you signed up with. It's a standard safeguard that protects your funds and keeps minors and fraud out. If a document is rejected, we'll explain why, whether it's a blurry image, a cropped corner or an out-of-date statement. We can also help with password resets, two-factor authentication setup and updating personal details. For security reasons, our agents may ask you a few questions to confirm you are the account holder.

Reach out if a deposit hasn't arrived, a withdrawal looks delayed or you're unsure which banking option suits you. Typical timings are useful context: crypto withdrawals usually land within about an hour, PayID within 24 hours, bank transfers in one to three business days and cards in two to five, all after verification is complete. Daily withdrawal ceilings apply, and the minimum withdrawal is A$50, or A$100 for crypto. When you write, tell us the method, amount and transaction ID. That lets us trace the payment quickly and give you an accurate status instead of a general answer.

If something hasn't been resolved to your satisfaction, tell us. Start with live chat or email and state clearly that you'd like to make a complaint, along with the facts and any evidence. We'll review the case and, where needed, pass it to a senior member of our team for a second look. You'll receive a written explanation of our decision. If you still disagree after that, you're entitled to take the matter further. We operate under a Curacao eGaming licence, so unresolved disputes can be raised with that regulator once our internal process has been exhausted.

Gambling should stay a form of entertainment, never a way to solve money worries. If play stops feeling enjoyable, contact us and we'll help you set deposit limits, take a break or self-exclude from your account. You can make these requests through live chat or email at any hour, and we'll act on them promptly and without judgement. Our responsible gambling tools are also available in your account settings. You must be 18 or over to play. If you're worried about your gambling or someone else's, free, confidential support services operate in Australia, and we encourage you to use them.