Levelup Casino Privacy Policy 2026

When you register, we ask for your email address, a password, your country and your preferred currency. To finish setting up your account we also request your legal name, your birth date, a contact number and your home address. For verification we may ask for a photo ID and a document proving where you live. As you play, we record deposits, withdrawals, bets, bonus activity and the devices and connection details you use to reach us, along with any messages you send to our support team.

We use your details to open and run your account, process payments, credit bonuses and answer your questions. We also rely on them to confirm your identity and age, to keep play fair, to spot fraud or abuse, and to meet the obligations that apply to us as an operator. With your consent, or where the rules allow, we may send you offers and news about promotions. You can step back from marketing messages whenever you wish.

We handle personal data only when we have a valid reason. Most of it is needed to deliver the service you signed up for, so we can honour our agreement with you. Some processing is required by law, such as identity checks and record keeping. Other activity rests on our legitimate interest in running a safe, secure platform. Marketing and certain optional cookies depend on your consent, which you may withdraw at any time without affecting past processing.

We never sell your personal data. We share it only with parties that help us operate: payment providers and banks that move your money, identity verification partners, game studios and live-dealer suppliers who need limited account details to run sessions, hosting and security vendors, and customer support tools. We may also disclose information to our licensing body, courts or other authorities when we are legally obliged to. Every partner is expected to protect your data and use it solely for the agreed purpose.

We keep your information for as long as your account remains open and for a further period afterwards, so we can satisfy anti-money-laundering, tax and gambling-regulation duties. Verification documents and transaction histories are held for the minimum span those rules demand. Once the retention period ends, we delete the data or anonymise it so it can no longer identify you. If you close your account, some records must still be kept for compliance reasons.

You may ask to see the personal data we hold about you, request corrections to anything inaccurate, or ask us to erase information we no longer need to keep. You can also object to certain uses, ask us to limit processing, and request a portable copy of the data you gave us. Where we rely on consent, you can withdraw it whenever you like. We will respond within a reasonable time, and we may need to confirm who you are before acting on a request.

We apply layered safeguards to keep your information safe. Traffic between your device and our servers is protected with 256-bit SSL encryption, and our payment handling follows PCI-DSS standards. Our game outcomes use a certified random number generator that is independently audited. You can add two-factor authentication to your account for extra protection, and access to personal data inside our business is limited to staff who need it. No system is perfectly secure, so please keep your login details private.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site performs and, where you agree, tailor what you see. Essential cookies are required for the platform to function, while analytics and marketing ones are optional. You can adjust your choices at any time through your browser or our consent settings. For the full list of cookies and what each does, please see our dedicated cookie policy.

If you have a question about this policy or want to use any of your rights, reach out to our Data Protection Officer through the support channels in your account. Live chat runs around the clock, and you can also write to us by email. Please tell us what you need and which account it relates to so we can help quickly. If you remain unhappy with our response, you may raise the matter with the data protection authority in your country.

We may update this policy from time to time as our services, technology or legal duties change. When we make a meaningful change, we will post the revised version on the site and, where appropriate, let you know directly. The date of the latest revision appears at the top of the page. By continuing to use your account after an update, you accept the revised terms. Gambling should always be enjoyable, so please play responsibly and use our limit and self-exclusion tools if you need them.