Levelup Casino Terms of Use 2026 for Australia

You may use our services only if you are at least 18 years old, or older if the law where you live sets a higher gambling age. You must have full legal capacity to enter a binding agreement, and you must be playing for yourself, not on behalf of another person or a business. By registering, you confirm that online gambling is permitted where you are located and that you are not barred from playing by any court order, self-exclusion or regulatory restriction. We may ask for proof of age at any time and may suspend an account until we receive it. If we learn that a person under the legal age has used the service, we will close the account and may void any bets and winnings.

Registration requires a valid email address, a password, your country, your account currency and accurate personal details including your full name, date of birth, phone number and address. You must confirm your email through the link we send before the account is fully active. Each person may hold one account only, and each household, device or payment method should be linked to a single player unless we agree otherwise in writing. Duplicate accounts may be closed and their balances and bonuses forfeited. You are responsible for keeping your login details private and for all activity under your account. We recommend enabling two-factor authentication, and you should tell us immediately if you suspect unauthorised access.

We are required to verify who our players are and to guard against fraud, money laundering and underage play. Before your first withdrawal, you must upload a valid photo ID and proof of address, and we may request further documents such as proof of payment method or source of funds. Documents must be clear, current and in your own name. Withdrawals are held until verification is complete, and we may ask for additional checks at any later stage. Providing false or altered documents is a serious breach and will result in account closure and forfeiture of funds where the law allows. We keep your information confidential and use it only for compliance and security purposes.

Deposits start from A$20 for most methods, A$10 with Neosurf and A$30 with cryptocurrency. We support Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. We do not publish a maximum deposit. The minimum withdrawal is A$50, or A$100 for crypto. Daily withdrawal caps are up to A$4,000 to A$5,000 for PayID, card and bank transfer, and up to A$10,000 for crypto. Typical timings after verification are about one hour for crypto, within 24 hours for PayID, one to three business days for bank transfer and two to five business days for cards. Withdrawals are normally returned to the method you used to deposit, and you may only pay in funds that belong to you.

The welcome package spans four deposits: 100% up to 300 AUD plus 100 free spins, 75% up to 400 AUD plus 50 free spins, 50% up to 500 AUD plus 50 free spins, and 100% up to 800 AUD plus 100 free spins. Each is activated with the codes LVL1, LVL2, LVL3 and LVL4 respectively, entered at the matching deposit of A$20 or more. Bonus funds carry wagering of 35x to 40x the bonus amount and expire 14 days after the deposit, so unused or unwagered amounts are removed at that point. Slots count 100% towards wagering, while table games count for less. Promotional figures may differ between pages of the site, so please check the offer shown in your cashier at the time of deposit. We may withdraw or amend promotions with reasonable notice.

Bonuses exist for genuine recreational play. We treat the following as abuse: opening multiple accounts to claim offers more than once, coordinating play with other players, exploiting errors in game or promotion setup, using risk-free betting patterns to clear wagering, or supplying false information to qualify. Where we find abuse, we may cancel the bonus and any winnings linked to it, close the account and decline withdrawal of affected funds. We may also apply reasonable restrictions on which games count or how bets are sized while a bonus is active. If you are unsure whether an approach is acceptable, contact our support team before you play, and we will explain how the offer applies to you.

Our services are not available in every territory. You must not register or play if you are in a country where online gambling is prohibited or where our licence does not permit us to operate. Players from Australia are accepted under these terms, but you remain responsible for confirming that using an offshore service is lawful for you. We may use location and device checks, and we may close accounts opened from restricted regions, void bets placed from them and withhold related winnings where the law permits. Using a VPN, proxy or any tool to disguise your real location is prohibited and will be treated as a breach of these terms.

Our games run on a certified random number generator that is independently audited, and our titles come from licensed studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming. Each game has its own rules and payout table, which you should read before playing. If a malfunction occurs, all affected bets and payouts for that round may be voided, and we will correct any balance that was credited in error. Using bots, scripts, collusion or any software that gives an unfair advantage is forbidden. We may suspend play on a game at any time for maintenance or security reasons.

An account that shows no login or betting activity for an extended period may be classed as dormant. Before taking any step, we will try to reach you at the email address on file. A dormant account may be limited or closed, and we may apply reasonable administrative fees where the law allows, though never in a way that removes your right to withdraw the remaining legitimate balance after verification. To avoid this, log in periodically and keep your contact details current. If your account has been closed through inactivity and you wish to recover funds, contact our support team and we will guide you through the process.

You can close your account at any time by contacting support, and we will return any eligible balance after verification checks are complete. We also provide responsible gambling tools, including deposit limits, session reminders, cooling-off breaks and self-exclusion. While self-excluded, you will be blocked from playing and we will stop marketing to you; exclusion cannot be reversed before the chosen period ends. If gambling is causing you stress, financial strain or harm, please stop and seek help from a free, confidential support service in Australia. We may close or restrict an account ourselves if we suspect harmful play, a breach of these terms or a legal or regulatory requirement.

You must not commit fraud, use stolen or third-party payment methods, launder money, chargeback legitimate deposits, abuse our staff, or interfere with our systems. Serious breaches may lead to immediate closure and forfeiture of funds where the law allows. We provide the service on an as-is basis and, to the fullest extent permitted by law, are not liable for indirect or consequential loss, internet or device failures, or decisions you make while playing. Nothing here limits liability that cannot lawfully be excluded. Gambling carries financial risk, and we cannot promise wins; only stake money you can genuinely afford to lose.

If you have a concern, please start with our live chat or email support, available at all hours. We will review your case fairly and reply as quickly as we can. If you remain unhappy, you can escalate the matter in writing, and we will provide a final response. We operate under a Curacao eGaming licence, and these terms are governed by the laws that apply under that licence. By using the service you accept that disputes will be handled under that framework, subject to any mandatory consumer rights that apply to you and cannot be waived.

We may update these terms from time to time to reflect changes in law, regulation, payment options, games or the way our service works. When we make a material change, we will notify you by email or through your account, and the updated version will show its effective date. Continuing to use your account after the effective date means you accept the revised terms. If you disagree with a change, you should stop playing and close your account before it takes effect. We encourage you to review this page regularly so you always know the rules that apply to you.